Operator Panel

The Operator Panel is a switchboard type application that displays real-time activity for the SpydurPBX, and is available to each employee (not just the operator). This means control of office communications can now be returned to the office manager!

Easily know at a glance

Operator Panel
  • What extensions are busy, ringing, or available
  • Who is talking to whom, and for how long they have been speaking
  • Displays number of callers waiting in each queue, how long they have been waiting, and agents available
  • Shows message waiting indicators along with message count

Extended Abilities

Browser Integration
  • Integrated Presence, Direct Call Pickup, and Direct Transfer (to extension, voice mail, or external numbers)
  • Add, remove, and pause Agent Availability for Queue Management, with Whisper and Spy functionality
  • User-based Permissions allows unique Operator Panels for each user (e.g. by Department) with selected abilities
  • Integrate Click-to-Dial & Extension Monitoring with Google Chrome and Opera browsers!

The Operator Panel also integrates with both ‘Customer Relationship Management (CRM)ANDContent Management System (CMS)‘ packages, providing popups based on either CallerID or DID, and assists users by providing pertinent information along with the phone calls!

Actions
  • Originate calls
  • Dial to any number
  • Dial .tel domains
  • Dial phonebook entries
  • Inbound Call Notification
  • Visual Phonebook
  • Transfer
  • Transfer to voicemail
  • Transfer to external numbers
  • Record calls
  • Direct call pickup
  • Hangup calls
  • Set presence / DND
  • Spy & Whisper
  • Manage/listen to voicemail
  • Call history
  • Call Popups
Conferences
  • Member list
  • Lock/Unlock conference
  • Mute/Unmute Member
  • Mute/Unmute All
  • Kick Member
  • Invite external numbers
  • Talk detection display
Call Queues
  • Member/Agent list
  • Calls waiting list & timers
  • Member paused
  • Member busy
  • Member available
  • Member invalid
  • Pickup waiting calls
Extensions
  • 2 lines per button
  • Callerid & timer
  • Held calls
  • Paused indicator
  • From queue indicator
  • Presence information
  • Recording indicator
  • Privacy Option
Call Parking
  • Displays parked call list
  • Park slot, who parked and timer
  • Pickup parked calls
Trunks
  • Shows call count for trunks
  • Shows call details, clid and channel
  • Lets you pickup/steal calls