Author: Jason

Advanced Voice Mail Capabilities

Voicemail Jack-in-Box

Voice Mail has been around for a long, long time… trust us, we know! We have been the world’s largest support organization for “Voice, Store, and Forward” aka “Voice Mail” since 1986 (small fun fact)! And now the Spydur has just gained a few more abilities, and are available to you!

Voice Mail Escalation

Voice Mail Escalation moves new messages out of one mailbox and into another mailbox (after a specified period of time, e.g. after an hour); and, the receiving mailbox owner will be notified (text/email) that there is an Escalated Voice Mail in their mailbox. Voice Mail Escalation will only affect new and unread messages.  Users can listen to a message, save a message, or delete a message to stop the message from escalating.

Persistent Notifications

Persistent Notifications send recurring notification (text/email) that a new message remains unread in a particular mailbox (on a specified schedule, e.g. once every 15 minutes). Messages never leave the user’s mailbox, and these persistent notifications will continue FOREVER. However, users can listen to a message, save a message, or delete a message to stop the persistent notifications.

Voicemail Escalate & Persist

New Message
Brand new voice mail in the original mailbox

Escalated Message
Unread voice mail, escalated to subsequent mailbox

Unread Message
New voice mail not yet listened to

Voice Mail Escalation & Persistent Notifications may be used separately or in conjunction with another, and is specified on a per-mailbox basis.  Everyone can escalate messages and/or receive persistent notifications each in their own way, or not at all.

Shared Mailbox / Group Voice Mail

Allows multiple users to access and monitor a single voice mailbox.  This is done through their telephone’s primary message waiting indicator (aka message waiting light), or through a secondary ‘busy lamp field’ (BLF) programmable key.

Voice Mail Blasting

Also known as Voicemail Distribution, allows a user to record a single message and have that message duplicated into all of the Blast Group Members’ voice mailboxes.

Voice Mail Masquerading

Use custom/departmental greetings to masquerade over a user’s personal voice mailbox.  This means all messages (e.g. sales, support, and personal) can be delivered to a single location, and allows the user to only check one place for all messages!

Legacy Voice Mail Replacement & Migration

Utilize the SpydurUM as a zero-extension Application Server to replace a failing or obsolete legacy voice mail system that is attached to another legacy telephone system!  The SpydurUM will provide all voice mail services with full integration, message waiting, and notification abilities; the same as any traditional voice mail system.


Having a zero-extension SpydurUM providing voice mail is very handy indeed, and further allows for extended migration strategies for very large sites!  It is trivial to start adding extensions and hanging telephones off the SpydurUM (essentially converting it into a full-blown SpydurPBX) as it is already integrated with the existing telephone system.  Provide extension-to-extension dialing with the continued legacy voice mail support.  Slowly implement infrastructure, and upgrade individual departments over a long period of time (until the existing telephone system is no longer necessary).

Complete Diagnostics Within!

Riddle me this…

1.) What quality network connections do you have?
2.) Are you paying for more service than you need?
3.) What condition is your current system in?
4.) How do you troubleshoot problems?
5.) Who is accessing your system?

…the answers we hear most often are that of uncertainty or faint notions of seemingly good or bad, with nothing really to point at.  The truth is, that your telecommunications and network services should not be a mystery.  No matter if you are making a business decision which affects recurring expenses, or determining why it is your services are faltering… you need to have the information available in order to make a wise and informed course of action.

The Spydur provides the most information possible, across all aspects of your telecommunications and networking services

1.) What quality network connections do you have?

The Spydur continuously measures the network latency with an unlimited number of hosts, whether internal or external to your network, and charts the results on a timeline basis.  Not only will you see the latency across these hosts, but also the deviation or jitter from it.  You will further be able to determine if a problem resides with a specific host, or with your provider, as the results overlay on combined graphs.


2.) Are you paying for more service than you need?

The Spydur continuously measures the amount of throughput you are actually using from an unlimited number of access points, whether at your own site or a remote office, and charts the results on a timeline basis.  Not only will you see what you are using, but if your provider(s) are delivering what is being promised.  Many times, we see customers paying for significantly more service than what is actually needed, and this can immediately be turned around into monthly savings!


3.) What condition is your current system in?

The Spydur continuously measures the system’s health across all metrics, and charts the results on a timeline basis (e.g. utilization, activity, temperature, voltages, etc.).  This includes all components at the hardware level, and all services at the software level.  This helps to identify any discrepancies, and provides a course of action for failing hardware or environmental conditions.


4.) How do you troubleshoot problems?

These charted timelines are an extraordinary and valuable resource, but sometimes you may want to manually run any number of tests to further pinpoint or confirm issues.  You may also need to process and view special, real-time debug information from a variety of other devices (e.g. routers, switches, telephones, etc.).  The Spydur makes all of this possible, as you can easily perform these tests, and accept diagnostic information for other devices on your network too!


5.) Who is accessing your system?

Sometimes the hardest issues to pinpoint have nothing to do with your network or the system itself (hardware/software), but rather users trying to do something they are “not supposed to do.”  The Spydur logs absolutely everything on a timeline basis, and will help pinpoint oddities and errors as caused by users themselves.


The next time someone says:

“I had a problem yesterday at 3 o’clock, but we are good now… can you tell me what happened yesterday at 3 o’clock?”

…you will know exactly where to look, and what to say!!!

Phenomenal Cosmic Power, Ity Bity Living Space!

Want to use those Cisco telephones?  No problem! … the sales guys really like comparing the bottom line to show the substantial cost savings without any exorbitant maintenance contracts, because it makes them feel good by getting those potential customers to say wow!  Those decision makers will now have the great difficulty of deciding where best to utilize that very big wad of cash (a very good problem indeed).

Similarly, us operations guys really like clearing out those IP Office’s and Call Managers, replacing an entire rack full of equipment with a single 1U chassis, because it makes us feel good by getting those new customers’ IT people to say wow!  You can very easily see the realization come over their faces as they behold the new-found space, and watch as the multitude of devices are removed (no longer to be managed on their network).

SpydurByte Rackmount

I wish I had a dollar every time I heard…
“look, you can see the floor now!” – or – “wow, is that it?!?!?”

Hardware periodically leaps ahead in both capacity and performance, and allows for smaller form factors, lower electricity bills, lower temperatures, and significantly MORE performance!  Over the years: motherboards have miniaturized, memory has gotten cheap, hard drives got larger (ridiculously large for telephony applications), and multi-core processors were introduced (a truly novel concept).

SpydurCore Wallmount

About a year ago, solid state drives were made standard in all SpydurCore’s & SpydurBytes, and while they continue to have the same great reliability as their mechanical counterparts, they operate at much lower temperatures, have no moving parts (can be bumped), and have significantly higher performance (which cannot be understated).

As for today, the standard processors used in the SpydurCore & SpydurByte are leaping ahead again with some very advanced and updated System-on-Chip (SoC) designs featuring quad cores at a 50% speed increase via 33% faster clock rate, with an even more advanced instruction set (i.e. out-of-order processing).

So… what to do with all that extra processing power? MWUHAAAAaaaaaaaa!

Mad Scientist

Once the purvue of only the powerful SpydurPBX, the lines are blurring as the feature set of the SpydurByte is expanding to now include: Enterprise Instant Messaging (EIM) and Collaboration, integrated Web-MeetMe Management Controls, Three new Advanced Reporting Modules, Named Greeting Libraries, and several other enhancements along the way… all using the same ultra-small form factor!  Partners will find an updated Product Matrix on the Partner Site, and be sure to ask a sales engineer for more information today!!!