Customer Relationship

Customer Relationship Management (CRM)

The SpydurPBX comes with a completely integrated Customer Relation Management (CRM) already loaded on the Spydur itself! SuiteCRM enables sales, marketing, and support organizations to manage their customer interactions more efficiently and profitably, and is intended for both large and small companies. Furthermore, it provides and fully integrates users’ call logs and click-to-call capabilities. SuiteCRM package is easily the least complex, most portable, and most cost-efficient CRM solution.

Administration — Provides full management to users and system-wide setting to your specifications.
Provides full management to users and system-wide setting to your specifications.

Calls — Search through individual and shared call records, with full descriptions of a call.
Search through individual and shared call records, with full descriptions of a call.

Campaigns — Manage and create your Newsletter, Email, and Non-email based campaigns.
Manage and create your Newsletter, Email, and Non-email based campaigns.

Contacts — View contact information with Email addresses, phone numbers, etc.
View contact information with Email addresses, phone numbers, etc.

Quotes — Create quick quotes and view previous quotes.
Create quick quotes and view previous quotes.

Full Integration with Third-Party CRM

The SpydurPBX fully integrates with an unbelievable number of CRM packages. If you have a Customer Relationship Management (CRM) package already running within your organization, the SpydurPBX may very well be able to integrate with what you already have! There are only two questions which need to be answered:

What CRM do YOU have?: Please Contact Us and let us know what CRM package you have! A Sales Engineer will promptly research the particular software you are running, and contact the developer to confirm full integration with the SpydurPBX. Between the SpydurPBX (servicing your communications needs) and the CRM developer (servicing your customer relationship needs), you will have a fully supported solution that performs as you expect!
What VERSION are you running?: For premise-based installations, be sure to determine the version or edition of CRM package that you are running! You may be pleasantly surprised to find that you already have everything you need to fully integrate with the SpydurPBX. If your particular installation is dated and requires a later release, then you have a clear business decision on if the costs to upgrade the CRM package represents value for you!

Here is a short list of Customer Relationship Management (CRM) packages which fully integrates with the SpydurPBX… please Contact Us today for more information!