The Spydur exists to help connect you and your business with the people you serve, and we created this blog to connect with you! We hope this outlet will help relate to you on a more personal level and will be a bit more relaxed. While most of the articles will relate to the Spydur itself, we will also be taking some time to discuss the latest developments, challenges, and opportunities we see within the communications industry as a whole. Our perceptions influence our design choices and business decisions alike, and we want you to know how and why! We look forward to sharing with you, and trust you will appreciate and find this blog helpful.
I would like to offer a special thanks to our ever-increasing Spydur Impact Business Partners; we greatly value our continued and growing relationships with you, and are very grateful for both of our continued successes! Finally to our team and coworkers that has been the foundation of Spydur Technologies, you have my sincerest appreciation for your service over the years; and we look forward to growing with you well into the future!
Gary & Diane Harbeck
Jason & LaDonna Harbeck
Still the world’s leading supplier of voice, store, and forward technology!
Most people are surprised to learn that there is not one, but three different websites based on each aspect of what we do!
The SpydurPBX website is dedicated solely to ‘all that is’ the SpydurPBX, and the incredible things it can do for you! So much of what we do is spending time and teaching you about the wide range of available options, in the hope that you can make better and more informed decisions with regard to your own communications needs. Please visit Why Us? to see that we really do want you to be happy with the SpydurPBX (not just another ‘black box’). Therefore, our goal is to have www.SpydurPBX.com be that single place for you to go and learn more, and determine what makes the most sense for you!
Spydur Technologies is ‘who we are’, and details everything we do to help you build a comprehensive solution to service your specific needs. The truth is that very few systems operate in complete isolation, and our skill-set extends to include: SIP Trunking & Hosted Voice, Network Security, Virtualization, and Web Design. We have www.SpydurTechnologies.com here to introduce us and what we can do for you. What you can imagine, we can create! Please visit VoIP / Telecom and Managed IT to learn more, and let us build an integrated system that works to achieve the results you are looking for.
Voice Mail, Inc (VMI) is the legal name for Spydur Technologies (DBA), and continues to be the greatest source for voice, store, and forward technology… the original term for legacy voice processing. www.VoiceMailInc.com went live way back in 1997 (during the booming age of Mosaic Netscape, the first graphical web browser), and is one of the very oldest websites on the Internet today! The website has grown enormously in content over the years, and currently marks its 6th generation of revamping (which was most recently launched this past January 2020). Please visit 30 Years of History for an account of our early beginnings, and visit Who We Are (Our History) to see how we continue to grow to meet your needs for the future!
Voice Mail has been around for a long, long time… trust us, we know! We have been the world’s largest support organization for “Voice, Store, and Forward” aka “Voice Mail” since 1986 (small fun fact)! And now the Spydur has just gained a few more abilities, and are available to you!
Voice Mail Escalation
Voice Mail Escalation moves new messages out of one mailbox and into another mailbox (after a specified period of time, e.g. after an hour); and, the receiving mailbox owner will be notified (text/email) that there is an Escalated Voice Mail in their mailbox. Voice Mail Escalation will only affect new and unread messages. Users can listen to a message, save a message, or delete a message to stop the message from escalating.
Persistent Notifications send recurring notification (text/email) that a new message remains unread in a particular mailbox (on a specified schedule, e.g. once every 15 minutes). Messages never leave the user’s mailbox, and these persistent notifications will continue FOREVER. However, users can listen to a message, save a message, or delete a message to stop the persistent notifications.
Voice Mail Escalation & Persistent Notifications may be used separately or in conjunction with another, and is specified on a per-mailbox basis. Everyone can escalate messages and/or receive persistent notifications each in their own way, or not at all.
Shared Mailbox / Group Voice Mail
Allows multiple users to access and monitor a single voice mailbox. This is done through their telephone’s primary message waiting indicator (aka message waiting light), or through a secondary ‘busy lamp field’ (BLF) programmable key.
Voice Mail Blasting
Also known as Voicemail Distribution, allows a user to record a single message and have that message duplicated into all of the Blast Group Members’ voice mailboxes.
Voice Mail Masquerading
Use custom/departmental greetings to masquerade over a user’s personal voice mailbox. This means all messages (e.g. sales, support, and personal) can be delivered to a single location, and allows the user to only check one place for all messages!
Legacy Voice Mail Replacement & Migration
Utilize the SpydurUM as a zero-extension Application Server to replace a failing or obsolete legacy voice mail system that is attached to another legacy telephone system! The SpydurUM will provide all voice mail services with full integration, message waiting, and notification abilities; the same as any traditional voice mail system.
Having a zero-extension SpydurUM providing voice mail is very handy indeed, and further allows for extended migration strategies for very large sites! It is trivial to start adding extensions and hanging telephones off the SpydurUM (essentially converting it into a full-blown SpydurPBX) as it is already integrated with the existing telephone system. Provide extension-to-extension dialing with the continued legacy voice mail support. Slowly implement infrastructure, and upgrade individual departments over a long period of time (until the existing telephone system is no longer necessary).