Voice Mail has been around for a long, long time… trust us, we know! We have been the world’s largest support organization for “Voice, Store, and Forward” aka “Voice Mail” since 1986 (small fun fact)! And now the Spydur has just gained a few more abilities, and are available to you!
Voice Mail Escalation
Voice Mail Escalation moves new messages out of one mailbox and into another mailbox (after a specified period of time, e.g. after an hour); and, the receiving mailbox owner will be notified (text/email) that there is an Escalated Voice Mail in their mailbox. Voice Mail Escalation will only affect new and unread messages. Users can listen to a message, save a message, or delete a message to stop the message from escalating.
Persistent Notifications
Persistent Notifications send recurring notification (text/email) that a new message remains unread in a particular mailbox (on a specified schedule, e.g. once every 15 minutes). Messages never leave the user’s mailbox, and these persistent notifications will continue FOREVER. However, users can listen to a message, save a message, or delete a message to stop the persistent notifications.
Definitions
New Message
Brand new voice mail in the original mailbox
Escalated Message
Unread voice mail, escalated to subsequent mailbox
Unread Message
New voice mail not yet listened to
Voice Mail Escalation & Persistent Notifications may be used separately or in conjunction with another, and is specified on a per-mailbox basis. Everyone can escalate messages and/or receive persistent notifications each in their own way, or not at all.
Shared Mailbox / Group Voice Mail
Allows multiple users to access and monitor a single voice mailbox. This is done through their telephone’s primary message waiting indicator (aka message waiting light), or through a secondary ‘busy lamp field’ (BLF) programmable key.
Voice Mail Blasting
Also known as Voicemail Distribution, allows a user to record a single message and have that message duplicated into all of the Blast Group Members’ voice mailboxes.
Voice Mail Masquerading
Use custom/departmental greetings to masquerade over a user’s personal voice mailbox. This means all messages (e.g. sales, support, and personal) can be delivered to a single location, and allows the user to only check one place for all messages!
Legacy Voice Mail Replacement & Migration
Utilize the SpydurUM as a zero-extension Application Server to replace a failing or obsolete legacy voice mail system that is attached to another legacy telephone system! The SpydurUM will provide all voice mail services with full integration, message waiting, and notification abilities; the same as any traditional voice mail system.
Having a zero-extension SpydurUM providing voice mail is very handy indeed, and further allows for extended migration strategies for very large sites! It is trivial to start adding extensions and hanging telephones off the SpydurUM (essentially converting it into a full-blown SpydurPBX) as it is already integrated with the existing telephone system. Provide extension-to-extension dialing with the continued legacy voice mail support. Slowly implement infrastructure, and upgrade individual departments over a long period of time (until the existing telephone system is no longer necessary).
Back in 1986, driving down I-75 as what seemed to be the only car on the road for miles, I could only imagine I would still be making the same drive thirty-five years later! Spydur Technologies began its life in Voice Processing as Voice Mail Inc (VMI), and started out as the #1 support organization for the Genesis Cindi. This was in the early days of proprietary $100k+ Voice Mail machines, as we quickly transitioned and saw the benefit of open architecture hardware. We soon became the #1 support organization for the wildly popular open architecture Avaya Octel, and grew to be authorized distribution for over twenty different manufacturers! It was only a couple short years of exploding growth before we expanded from our original office building to our new office building at ten times the size, just a mile down the road, and where our operations remain still to this day.
