The Spydur exists to help connect you and your business with the people you serve, and we created this blog to connect with you! We hope this outlet will help relate to you on a more personal level and will be a bit more relaxed. While most of the articles will relate to the Spydur itself, we will also be taking some time to discuss the latest developments, challenges, and opportunities we see within the communications industry as a whole. Our perceptions influence our design choices and business decisions alike, and we want you to know how and why! We look forward to sharing with you, and trust you will appreciate and find this blog helpful.
Voice Mail has been around for a long, long time… trust us, we know! We have been the world’s largest support organization for “Voice, Store, and Forward” aka “Voice Mail” since 1986 (small fun fact)! And now the Spydur has just gained a few more abilities, and are available to you!
Voice Mail Escalation
Voice Mail Escalation moves new messages out of one mailbox and into another mailbox (after a specified period of time, e.g. after an hour); and, the receiving mailbox owner will be notified (text/email) that there is an Escalated Voice Mail in their mailbox. Voice Mail Escalation will only affect new and unread messages. Users can listen to a message, save a message, or delete a message to stop the message from escalating.
Persistent Notifications send recurring notification (text/email) that a new message remains unread in a particular mailbox (on a specified schedule, e.g. once every 15 minutes). Messages never leave the user’s mailbox, and these persistent notifications will continue FOREVER. However, users can listen to a message, save a message, or delete a message to stop the persistent notifications.
Voice Mail Escalation & Persistent Notifications may be used separately or in conjunction with another, and is specified on a per-mailbox basis. Everyone can escalate messages and/or receive persistent notifications each in their own way, or not at all.
Shared Mailbox / Group Voice Mail
Allows multiple users to access and monitor a single voice mailbox. This is done through their telephone’s primary message waiting indicator (aka message waiting light), or through a secondary ‘busy lamp field’ (BLF) programmable key.
Voice Mail Blasting
Also known as Voicemail Distribution, allows a user to record a single message and have that message duplicated into all of the Blast Group Members’ voice mailboxes.
Voice Mail Masquerading
Use custom/departmental greetings to masquerade over a user’s personal voice mailbox. This means all messages (e.g. sales, support, and personal) can be delivered to a single location, and allows the user to only check one place for all messages!
Legacy Voice Mail Replacement & Migration
Utilize the SpydurUM as a zero-extension Application Server to replace a failing or obsolete legacy voice mail system that is attached to another legacy telephone system! The SpydurUM will provide all voice mail services with full integration, message waiting, and notification abilities; the same as any traditional voice mail system.
Having a zero-extension SpydurUM providing voice mail is very handy indeed, and further allows for extended migration strategies for very large sites! It is trivial to start adding extensions and hanging telephones off the SpydurUM (essentially converting it into a full-blown SpydurPBX) as it is already integrated with the existing telephone system. Provide extension-to-extension dialing with the continued legacy voice mail support. Slowly implement infrastructure, and upgrade individual departments over a long period of time (until the existing telephone system is no longer necessary).
Mitel Dealers have been hit with the realization that Mitel Networks really means when they say “their future is MiCloud.” Mitel has been very frank in telling you to either get on-board or die, and it is high time for You to protect Your business (just like Mitel Networks is protecting their own self-interest). While Mitel has yet to cut the cord, premise-based equipment is no longer their emphasis. Mitel has been sending marketing material directly to Your prospects quoting “on-premises is dead,” and are making it harder for you to sell Mitel products.
You are being urged to become agents reselling their MiCloud service. You do the selling, You do all the work, and Mitel takes both the profit and Your customers! All the while, Mitel is slowly taking Your customer base for their own. It is plain to see that Mitel is willing to bypass you and undermine Your ability to sell and support Your installed base!
This is true of all remote hosted cloud services, stop building their cloud!
Spydur does all the things that Mitel simply “does not do” or “does not do well” at a lower cost, and keeps you in complete control! We provide an easy and seamless way for Your company to maintain Your existing customers using Your existing business plan. We offer an actual migration path to current technology using Mitel telephones and switches, and NOT a wholesale change! “We help Mitel Dealers sell more Mitel!”
Spydur is supplied by interconnect companies as an outright purchase, an expensed lease, or as a dealer direct hosted solution (premise-based or colocated). With Spydur, you only pay for what you want… we will not nickel and dime you! Spydur does NOT require any kind of software assurance costs that reduces Your maintenance revenue. If we can add anything to the Spydur at no cost to us, then you will directly see the benefits of our work at no cost to you! We want Your Company to be successful and profitable: When You do well, we do well.
You have spent a career building Your Company, finding Your customers, and then supporting Your installed base. Mitel Networks has made it much harder for you to sell Mitel by subjugating you to selling their MiCloud. Do you want to become a sales agent building Mitel Network’s business, or do you want to continue to build Your own business by selling and supporting Your own base?
Don’t give up Your customers to another company
Back in 1986, driving down I-75 as what seemed to be the only car on the road for miles, I could only imagine I would still be making the same drive thirty years later! Spydur Technologies began its life in Voice Processing as Voice Mail Inc (VMI), and started out as the #1 support organization for the Genesis Cindi. This was in the early days of proprietary $100k+ Voice Mail machines, as we quickly transitioned and saw the benefit of open architecture hardware. We soon became the #1 support organization for the wildly popular open architecture Avaya Octel, and grew to be authorized distribution for over twenty different manufacturers! It was only a couple short years of exploding growth before we expanded from our original office building to our new office building at ten times the size, just a mile down the road, and where our operations remain still to this day.
Later years would include “the Great Y-2000 Scare” and a variety of discussion panels, as the world’s operating systems went from denoting the year with four-digits. We seemed to work twenty-four hours a day trying to meet the exploding demand of the years surrounding Y2k. Shortly after, one of our people started a little side project in the office we internally called the VMI Asterisk. It was revolutionary in that it used open architecture hardware, using collaboratively developed open source software, and supported open standards for communications that were only just ratified by the ITU. As we soon realized all the very cool, slick, and extraordinarily helpful things we could now do, we quickly devoted more attention and resources to its development.
The SpydurPBX was born in 2005 with our new d.b.a. (doing business as) in hand, Spydur Technologies. The Spydur has been a natural fit in maintaining a number of our core business principles: keep it simple (KISS), no nickle and diming, plug ‘n play, and no limits! While development still remains predominantly on the high end, we soon introduced a smaller SpydurByte, and then a smaller still SpydurCore. It has been a most remarkable platform from the very beginning, and has only grown in its reach and capabilities.
I would like to offer a special thanks to our ever-increasing Spydur Impact Business Partners; we greatly value our continued and growing relationships with you, and are very grateful for both of our continued successes! Finally to our team and coworkers that has been the foundation of Spydur Technologies, you have my sincerest appreciation for your service over the years; and we look forward to growing with you well into the future!
Gary & Diane Harbeck
Jason & LaDonna Harbeck
Still the world’s leading supplier of voice, store, and forward technology!