Standard System-Level Call Reporting is included in the SpydurPBX, and can generate a variety of useful reports and graphs to allow the office manager to quickly and easily assess call traffic with in-depth analysis on an assortment of topics. Discover, prevent, and resolve potential capacity issues by viewing the peaks and troughs of call volume, showing capacities of your lines and agents, and reveal any increasing or decreasing trends over time. Further understand the breakdown and distribution of calls among agents with various call times and durations. Use the pre-built reports, or optionally create your own custom reports! Call Reporting includes full search capabilities on multiple criteria, and exports to 3rd party applications as a spreadsheet.
In-depth analysis of call distribution for each day and hour of the week.
In-depth analysis of call distribution for each day and hour of the week.
View the number of simultaneous calls and compare the length of time.
View the number of simultaneous calls and compare the length of time.
Compares number of calls and averge talk time between extensions.
Compares number of calls and averge talk time between extensions.
Shows total call duration, ring time, missed calls and percentages of each.
Shows total call duration, ring time, missed calls and percentages of each.
Call Detail Report searching options.
Call Detail Report searching options.
View total calls and average call time with time percentages of each day.
View total calls and average call time with time percentages of each day.
Shows total call duration, ring time, missed calls and percentages of each.
Shows total call duration, ring time, missed calls and percentages of each.
Call Center Reporting
The SpydurPBX offers the most comprehensive reporting and real-time monitor package designed specifically for Call Centers, both large and small, with complete analysis of Call Queues / Automatic Call Distribution (ACD)!
Report Designer Provides customized reports based upon chosen metrics and formulas
Scheduled Email Schedule Predefined or Customized Reports & Notifications
Real-time Monitoring Keep track of agents with enhanced integration for Operator Panel
Export Ability Save reports as a PDF or export data to CSV (e.g. Microsoft Excel)
Full Search Filter call records by CallerID, Agent, Queue, Date, etc for a specific call
Predefined Reports
Distribution: by queue, by month, by week, by day, by week day, by hour, by URL, and a detailed report
Answered Calls: by queue, by wait time, by agent, by disconnection cause, by duration, transferred calls, and a detailed report
Answered and Unanswered (Abandoned) Service Level Reports
Unanswered (Abandoned) Calls: by queue, by disconnection cause, by URL and a detailed report
Agent Availability, Sessions and Pause Durations, Call Dispositions, and a Detailed Paused Report and Session Report
Easily search real-time data based upon Queue, Agents, Date, or Time of Day.
Easily search real-time data based upon Queue, Agents, Date, or Time of Day.
View all the vital-statistics on a per-agent basis.
View all the vital-statistics on a per-agent basis.
Graphically breakdown of calls by agent.
Graphically breakdown of calls by agent.
View all the vital-statistics on the distribution of calls.
View all the vital-statistics on the distribution of calls.
Graphically breakdown of call distribution by day.
Graphically breakdown of call distribution by day.
Graphically breakdown of call distribution by week.
Graphically breakdown of call distribution by week.
View all the vital-statistics on all call summaries.
View all the vital-statistics on all call summaries.
View the service level distribution.
View the service level distribution.
Schedule Fully-Customized Reports for Email Delivery.
Schedule Fully-Customized Reports for Email Delivery.
