Social Media Presence

Social Media - Facebook LinkedIn Twitter

We at Spydur Technologies want to make ourselves even more accessible to you with a wider Social Media presence.  Our Facebook, Twitter, and LinkedIn accounts will help us better connect, serve, and communicate with you and our community.  I would like to take this opportunity to describe what you can expect from our Social Media presence.

BlogOur SpydurBlog will continue to be used to explain specific subjects with great detail.  Topics might include new features coming to the Spydur, or fresh Sales Perspectives to help you be more effective with your own customers.  The information we provide is intended to enlighten and give you a deeper understanding on the given topic.
TwitterTwitter is one of our new avenues on Social Media.  Our tweets will primarily be quick short notifications and updates (given that we only have 140 characters).  These announcements may ‘shout out’ new enhancements to the Spydur, or simply point you to valuable information or news in the industry.
Linked InLinkedIn is another new Social Media account in our new drive.  Its purpose is to inform you on specific news and events with Spydur Technologies itself.  This will also help us connect with you and other companies in our industry to discover how we might be able to help you more!
FacebookFacebook is our third new Social Media account where we aim to give you a wide range of posts, announcements, and links to various pictures and product media along with short descriptions.  We hope to engage with you in all areas, from new product introductions to upcoming exhibitions and conventions.
RSS News FeedThe RSS News feed will continue to guide you towards our Product and Industry News articles.  The purpose is to keep you up to date with new material and happenings with Spydur itself, and provides a quick and easy solution that you can subscribe to find out about all the new things coming your way!

Our new wider Social Media Presence aims to serve you in more ways than ever before.  We are working diligently through these new avenues to give you the level of access that we mutually desire.  You and I are real people, and you mean a lot to us.   We look forward to building this beneficial partnership with you, together over the long term.  So Like us on Facebook, Follow us on Twitter, and Connect with us on LinkedIn; and be a part of something new!

Facebook @ spydur.technologies
LinkedIn @ spydur-technologies
Twitter @ SpydurTech

Take Advantage of High Turnover in Remote Hosted Service

It is no secret that there is a 40% churn rate in the Remote Hosted Service industry!  That means 4 out of every 10 new customers discontinue service within the first contract term.  There are three main reasons to NOT choose Remote Hosted Service, and understanding them will help you serve your customers better, and grow your business at the same time:

1.) Poor Reliability & Inconsistent Voice Quality

This is because there are at least twice as many points of failure as with onsite equipment.  While the Remote Hosted Services argue they have superior reliability with redundant servers and multiple nodes for failover, the truth is they are reselling service themselves and have to pump it all back out again to their own provider.  Further compounding the issue, are the economics of a Remote Hosted Service which dictates that they bulk as much traffic on as little bandwidth as possible.  Even when all systems are working in concert, they may still be providing poor voice quality if there are any issues with any of the connections.

“The lady doth protest too much, methinks”

William Shakespeare, Hamlet

The problems are so prevalent that many customers revert to their old telephone systems – even after investing in new internal cabling, routers, switches, battery backup, and telephones – because they are accustomed to the reliability of their old systems.  Save their investment and rest their fears by installing a Spydur with traditional analog trunks or a PRI instead!

2.) Remote Hosted Service makes you pay FOREVER!

Whether Purchased, Expensed Lease, or Managed Service; an on-premise UCS is a fraction of the cost for a Remote “Rental” Hosted Service!  To prove this: assume that the Customer is going to be in business for at least 10 years and wants service for at least that period.  Take the price of any of the three primary ways of acquiring a communications system, and amortize how much it costs on a monthly basis.  This will give you the monthly equipment expense, but to be fair you also need to add in the “trunks” needed to run your business (with an on-premise solution, you get to choose your own carriers).

If you know your customer’s usage, a fairly accurate way to price a carrier is at 2 cents per minute. If you do not know your customer’s monthly connect time, simply take the number of trunks they need and multiply it by $10 per trunk monthly.

Just do the math, and you will clearly see how “basic service” with Remote Hosted is 2~4 times the cost!  Add the amortized equipment investment and the monthly SIP trunk expense together and that is your customer’s monthly expense for an onsite enterprise grade UCS.  For Remote “Rental” Service, take the monthly cost for each extension (dial tone), and multiply it by 120 months to see the difference.

3.) General Lack of Features & Very Limited Services

We’ve all heard it before… “All I need is basic telephone service” …but customers don’t understand just how very basic, basic can get!  Unless they can be happy with dial-tone, a simple greeting/menu, and ring group… there is no such thing as basic telephone service.  When a customer says “I need ________”, you already know they won’t be happy unless they get an actual system with some power and flexibility to it (ACD, Reporting, Call Logging, Managed Conferences, Exchange Integration, Third-Party CRM, etc).  The reason for their shortcomings are obvious: all customers are being serviced by the same hosted system, and their limited feature set absolutely must have consistency and uniformity across all users.  Unfortunately, businesses are not cookie-cutter, and what happens to be considered basic by one customer is not basic to any other business!

So who is Remote Hosted Service actually good for?

Remote Hosted Service is viable for only three types of Customers:

Very Small Offices
One, two, and three man offices (not associated with a larger corporation) typically only need the most basic of services, and may be satisfied by a remoted hosted “basic” service.  These businesses are just looking for dial tone, and often rely more on their cell phones to run their businesses.  You’re really not going to save very small individual offices, and they simply don’t need an enterprise-grade system.

Short-Term Customers
“Hi, my name is Gary and I’m running for political office.  I need a system until next November.  Can you help me?”  Gary is not going to need the telephone system after November.  He either didn’t win the election, or doesn’t need the system anymore because he got elected (and his publicly funded communications system is being paid by the taxpayers).

Brand-New Businesses
The customer who needs a communications system to start a business, or to stay operational but has no money.  These customers have no company history, and often have a very hard time getting financing.  While you should certainly be careful, you by no means need to avoid these customers if done properly.

Whenever you find a Customer that is currently using a Remote Hosted Service, make sure that you give them your business card and call on them periodically.  Make sure that you know when their service agreement is coming due.  It will be easy for you to convert the customer at that time and they will love you for it!

Qualify your customer by asking them if they want to own, expense, or have a managed service.  Give the customer an idea up front about the type of capital expenditure a purchase will be.  When a purchase price is going to be an issue, quote as an expensed lease with a $1 buyout at the end.  Make sure they know the monthly expense ends after the 36th or 60th month; whereas payments never end with a Remote (Rental) Hosted Service, and they need to know that!

If you have an experience you’d like to convey, let us hear from you!

Complete Diagnostics Within!

Riddle me this…

1.) What quality network connections do you have?
2.) Are you paying for more service than you need?
3.) What condition is your current system in?
4.) How do you troubleshoot problems?
5.) Who is accessing your system?

…the answers we hear most often are that of uncertainty or faint notions of seemingly good or bad, with nothing really to point at.  The truth is, that your telecommunications and network services should not be a mystery.  No matter if you are making a business decision which affects recurring expenses, or determining why it is your services are faltering… you need to have the information available in order to make a wise and informed course of action.

The Spydur provides the most information possible, across all aspects of your telecommunications and networking services

1.) What quality network connections do you have?

The Spydur continuously measures the network latency with an unlimited number of hosts, whether internal or external to your network, and charts the results on a timeline basis.  Not only will you see the latency across these hosts, but also the deviation or jitter from it.  You will further be able to determine if a problem resides with a specific host, or with your provider, as the results overlay on combined graphs.


2.) Are you paying for more service than you need?

The Spydur continuously measures the amount of throughput you are actually using from an unlimited number of access points, whether at your own site or a remote office, and charts the results on a timeline basis.  Not only will you see what you are using, but if your provider(s) are delivering what is being promised.  Many times, we see customers paying for significantly more service than what is actually needed, and this can immediately be turned around into monthly savings!


3.) What condition is your current system in?

The Spydur continuously measures the system’s health across all metrics, and charts the results on a timeline basis (e.g. utilization, activity, temperature, voltages, etc.).  This includes all components at the hardware level, and all services at the software level.  This helps to identify any discrepancies, and provides a course of action for failing hardware or environmental conditions.


4.) How do you troubleshoot problems?

These charted timelines are an extraordinary and valuable resource, but sometimes you may want to manually run any number of tests to further pinpoint or confirm issues.  You may also need to process and view special, real-time debug information from a variety of other devices (e.g. routers, switches, telephones, etc.).  The Spydur makes all of this possible, as you can easily perform these tests, and accept diagnostic information for other devices on your network too!


5.) Who is accessing your system?

Sometimes the hardest issues to pinpoint have nothing to do with your network or the system itself (hardware/software), but rather users trying to do something they are “not supposed to do.”  The Spydur logs absolutely everything on a timeline basis, and will help pinpoint oddities and errors as caused by users themselves.


The next time someone says:

“I had a problem yesterday at 3 o’clock, but we are good now… can you tell me what happened yesterday at 3 o’clock?”

…you will know exactly where to look, and what to say!!!